National Health Insurance Fund
Tunisia
Africa

E-CNAM virtual centre: Interactive online services

Implementation year
2020

E-CNAM is a secure responsive web platform that aims to facilitate online access to the various services provided by Tunisia’s National Health Insurance Fund (Caisse nationale d’assurance maladie – CNAM) by taking a bottom-up approach. This has enabled the implementation and integration of functionalities relating to CNAM benefits via a package of quality digital services tailored to each type of user (with a space for social security beneficiaries and another for health-care providers), and it has consequently enabled these users’ needs to be met. This platform thus actively helps to enhance the efficiency of the services provided and to foster a climate of digital trust between the CNAM and its various partners, as well as creating a reliable and interactive network of said partners.

Topic:
Information and communication technology