The National Social Security Authority (NSSA) of Zimbabwe, hereafter referred as to the Authority, was using a manual system in the collection of contributions, registration, billing and submission of returns processes. There was no real time interface with clients, and this led to accumulation of backlogs in terms of capturing employer and employee data thus negatively impacting on data cleanliness levels.
This has since been addressed by the introduction of a self-service portal. It was also costly to administer social security schemes as the Authority did not ‘Leverage on other partners in administering the scheme’ as recommended by Guideline 4. of the ISSA Guidelines on Administrative Solutions for Coverage Extension and this has since been taken care through the signing of Memorandum of Understanding with key stakeholders, as well as the introduction of the NSSA Letter of Good Standing or Clearance Certificate and this saw the number of new employer registrations increasing. All these initiatives boosted revenue performance during and after the COVID-19 era.