General Organization for Social Insurance
Saudi Arabia
Asia and Pacific

Performance management: Strategy executions mandate

Implementation year

In 2014, the General Organization for Social Insurance (GOSI) of Saudi Arabia aimed to have a performance-oriented culture that relies on key performance indicators (KPIs) to track the deviation from achieving its strategic objectives. Thus, Strategy and Performance Management Department (SPM) was assigned to establish the KPIs and conduct performance review meetings with all other departments across the organization.

In 2016, SPM assigned and trained champions in every department so they could conduct and lead their performance review meetings to sense the ownership of their KPIs. A year later, SPM team reviewed all dashboards internally and if needed would attend the required divisions/general departments performance review meetings or in case a champion needed support.

Since 2019, SPM has revolutionized the standards of Corporate Performance Management and started to conduct performance review meetings based on every organizational strategic objective, after all departments have conducted their performance review meetings.

Governance and administration