General Organization for Social Insurance
Saudi Arabia
Asia and Pacific

Business continuity in the context of the COVID-19 pandemic

Implementation year

The General Organization for Social Insurance (GOSI) has proactively worked on avoiding any risks to business continuity, when the pandemic reached Saudi Arabia at the beginning of March 2020 and the government applied new restrictions regarding health matters. These factors affected GOSI’s operations and services and made business continuity more important than ever.

A number of effective measures have been implemented to ensure the services related to the pension and social insurance operations work as planned.

Governance and administration
Service quality
Continuity and resilience