General Organization for Social Insurance
Saudi Arabia
Asia and Pacific

Implementation of Business Continuity Plan at the Public Pension Agency

Implementation year

This good practice was submitted by the Public Pension Agency (PPA) that is now part of General Organization for Social Insurance (GOSI).

The Public Pension Agency (PPA) of Saudi Arabia is keen to ensure business continuity in cases of emergencies, disasters and sudden events that may occur at any time. A business impact analysis on key services was conducted, and a Business Continuity Programme was developed through the preparation of an enterprise-wide strategy, policy, plans, and agreements that would enable it to deal effectively with various crises and disasters.

In order to implement the programme efficiently, a disaster recovery centre was established in 2013 as a backup centre for data.

Awareness campaigns were conducted annually for the PPA’s employees and its subsidiaries, including workshops, awareness emails and questionnaires.

An alternative centre was also established outside the city of Riyadh, and the Business Continuity Plan was successfully tested.

The PPA achieved the ISO 22301 certificate, in 2014, with the continuous annual evaluation of the ISO standards. Additionally, the PPA acquired the ISO 20000 certification for IT Service Management in 2020.

Governance and administration
Service quality
Continuity and resilience