Iranian Social Security Organization
Iran, Islamic Republic of
Asia and Pacific

Smart survivors’ pension application system

Implementation year
2020

The emergence of COVID-19 pandemic and its consequences led the policy-makers and managers of the Iranian Social Security Organization (ISSO) to consider the necessity of turning the traditional procedures of recognizing the eligibility of beneficiaries to online services in an effort to minimize the in-person visits to the ISSO insurance branches.

In this regard, the process of applying for survivor’s pension, which used to require the eligible survivor of a deceased insured pay in-person visit to the ISSO insurance branches, has been transformed to an electronic process. The plan, which needed a great deal of inter-organizational coordination, was launched in 2020. Remarkably, during the first two months of implementation, 31 per cent of claims were submitted electronically.

Topic:
Governance and administration
Information and communication technology