Iranian Social Security Organization
Iran, Islamic Republic of
Asia and Pacific

Electronic debt notification to employers during the COVID-19 pandemic

Implementation year
2020

Rising number of different kinds of debt notification annually which exceeded 3 million papers, besides considering the rules and regulations emphasizing official and legal communication to the employers – whom were sometimes inaccessible – brought challenges to the executive procedures of Contribution Collection Department of the Iranian Social Security Organization (ISSO), especially during the COVID-19 pandemic. So, it was decided to gradually replace the traditional process with the electronic method. The employers were divided to some groups based on the level of electronic knowledge, digital inclusion and their access to the internet, and then the paper-based method became obsolete step by step.

Topic:
Governance and administration