Social Security Administering Body for the Health Sector
Indonesia
Asia and Pacific

Relationship officer to extend coverage of formal workers

Implementation year
2020

Until 2024, the Social Security Administering Body for the Health Sector (BPJS Kesehatan) of Indonesia has a target of 82 million formal workers. To achieve this target, it is necessary to carry out a certain strategy, namely empowering Relationship Officers (RO) to recruit formal workers. The recruitment process requires adequate knowledge and communication skills. To support this, platforms are provided, namely ALIANRO and PAPERORO.

ALIANRO is a platform for an RO to improve his/her understanding of the National Health Insurance (JKN) Programme. This platform is accessed through the web and contains a number of questions about policies and case studies about JKN. PAPERORO is a guide for the head to conduct role-playing on how ROs communicate with business entities.

As ALIANRO and PAPERORO have only been running for the past four months, the impact can be seen in the increase in the number of formal workers in the past four months.

Topic:
Communication