Social Security Administering Body for the Health Sector
Asia and Pacific

Managing and governing National Health Security Programme in single payer scheme - Integrated service solutions to achieve universal health coverage

Implementation year

Indonesia is a rapidly growing middle-income country with a 271 million population and the largest archipelagic country in the world with 17,491 islands. The main challenge facing by the Social Security Administering Body for Health (BPJS Kesehatan) in Indonesia is to manage a single payer national health social security with the geographical barriers and large population.

The main objective is finding the best solution to manage and govern the national health security programme with the most efficient resources and with excellent results using digitally integrated service transformation solutions. The integrated digital services solution helps to improve the organization’s business processes and impacts the growth of membership, revenue, health care providers and customer satisfaction index.

The Universal Health Coverage introduced in 2014 focused on accommodating diversity, with flexible and adaptive implementation features, and quick evidence-driven decisions, based on changing needs. The Universal Health Coverage system grew rapidly and covers 220 million people, the largest single-payer scheme in the world and has improved health equity and service access.

Extension of coverage