National Health Insurance Service
Korea, Republic of
Asia and Pacific

Digital application for medical services using ICT in the post-COVID-19 era

Implementation year

“Untact” (meaning “contactless”) is one of the high-trending new terms in Korea’s post-COVID-19 era. The global pandemic in the wake of the COVID-19 outbreak created new standards that have come to be known as the “new normal”.

Fortunately, the Republic of Korea is one of the most technologically advanced countries in the world, with sufficient social and technological infrastructure to lead the contactless era, post-COVID-19. As is well documented, the Republic of Korea’s citizens were successfully protected against COVID-19 thanks to the country’s well-developed and effective measures.

National Health Insurance Service (NHIS) introduced its computerized application process for dentures/implants for senior medical aid beneficiaries beginning on 31 December 2020. Vulnerable elderly populations in healthcare, especially those who are financially challenged and not included in the NHIS, had the opportunity to make use of advanced Information Communication Technology (ICT). This is a good example of how the new normal “untact” trend can be applied in daily life.

Creating synergy between K-Health and K-Technology and how this can be applied in the new normal “untact” era will be discussed here.

Information and communication technology