Social Security Organisation
Asia and Pacific

Social Synergy Programme: First social security platform in Malaysia

Implementation year

Malaysia, which prioritises the welfare of its people, provides various benefits and assistance to the citizens through government and non-governmental organisations. Despite this, poverty still exists and the high cost of living is a burden to the B40 group – the bottom 40 per cent of households with monthly income of 3,900 Malaysian Ringgit (MYR) and below.

To increase the living standards of Malaysians and alleviate poverty, SOCSO has taken the initiative to establish the Social Synergy Programme (SSP) as a one-stop centre for social security in the country. The smart collaborative approach has so far roped in 53 organisations into the SSP – the first social security platform in Malaysia. Up to April 2021, the SSP has assisted almost 2,500 prospects.

An Information and Communication Technology (ICT) platform called “MySynergy System” was developed in-house to integrate all social security benefits provided to SSP members. The blockchain technology enables it to create a comprehensive data centralisation, prevent overlapping of benefits received by Malaysians and track each prospect’s progress. The SSP is in line with 11th Malaysia Plan in providing the highest level of service delivery to ensure peace, prosperity and well-being of the citizens.

Service quality
Social policies & programmes