Abu Dhabi Pension Fund
United Arab Emirates
Asia and Pacific

Working remotely: How digital enablement allowed Abu Dhabi Pension Fund to survive as well as thrive through the pandemic

Implementation year

Abu Dhabi Pension Fund (ADPF) has made great efforts to harnesses the latest digital solutions to provide a seamless service experience for customers as well as effective operations by developing the right ecosystem and provide our customers with a comprehensive range of services through one single point of access at any time and place.

It has indeed proven that our services are pandemic-ready digital services, ensuring business continuity during the COVID-19 pandemic. The capacity of the digital services has shown a solid performance during the pandemic without compromising security. Moreover, it has been a great experience, which was aimed by other government entities for benchmarking studies to adopt our practice in working remotely.

The experience of working remotely has also revealed various opportunities for improvement, as multiple studies have been conducted to study and analyse the roles that can be performed and resume a comprehensive remote work system without compromising the productivity and performance with the aim of proposing full-time teleworking opportunities for those roles.

Information and communication technology