Mexican Social Security Institute

My Digital Pension

Implementation year

Year after year, the Mexican Social Security Institute (Instituto Mexicano del Seguro Social – IMSS) is modernised in order to expand on its range of digital services offered to beneficiaries. August 2019 saw the culmination of one of the foremost challenges as the granting of old-age severance and old-age pensions was digitised and made simpler. The process was highly complex and meant that the insured population needed to make as many as four visits to IMSS counters.

At present, thanks to My Digital Pension (Mi Pensión Digital), the insured population can begin the process of registering their retirement on the IMSS website and conclude it by making a single in-person visit to the Institute’s counters. Accordingly, if someone meets the established requirements, they can secure their pension much more easily and quickly in just two steps.

By June 2020 more than 250,000 procedures had been dealt with using this new service.

Old-age pensions
Information and communication technology
Service quality