Employment and Social Development Canada
, 
Canada
, 
Americas

Service Transformation: Design-thinking and the Acceleration Hub

Implementation year
2017

A comprehensive overview of Employment and Social Development Canada’s (ESDC) multi-year Service Transformation Strategy, including good practices around design-thinking and innovation in engaging employees.

 

Guideline
Guideline 18. Information and communication technology as an enabler of communications
Guideline 24. Leadership and innovation in the institution
Guideline 54. Providing quality social security services to members and beneficiaries
Guideline 55. Social security services, information and communication technologies, and internet-based technologies
Guideline 25. Responding to the evolving needs of the public and a changing environment
Guideline 17. Moving towards digital by default
Guideline 9. Applying design thinking
Guideline 21. Staff commitment
Good Governance
Service Quality
Information and Communication Technology