National Social Security Fund for Non-Salaried Workers
Algeria
Africa

Launch of web and mobile applications for social security

Implementation year
2017

This project consists in providing inspectors with tablet computers and web and mobile applications as part of a new policy on the collection of contributions and monitoring of insured persons. The system performs the following functions:

It enables insured persons to:

  • obtain relevant information from in the National Social Security Fund for Non-Salaried Workers (Caisse nationale de sécurité sociale des non-salariés – CASNOS) e.g., availability of their CHIFA social security card, eligibility, pension amount, etc.; 
  • submit complaints to the support unit using the application (communication with the support unit); 
  • update administrative information remotely.

It enables inspectors to:

  • avoid unnecessary trips between offices to obtain information on member status;
  • access information (administrative and account status) in real time;
  • perform targeted controls;
  • automatically generate summary and supervisory reports such as: 
    • compulsory membership;
    • contribution base adjustments;
    • assisting with electronic data management;
    • tracking inspectors’ work in real time; 
  • statistical reports;
  • harmonize procedures;
  • promote cooperation between the inspection service and other services; 
  • access other departments’ files.
Topic:
Service quality
Communication
Information and communication technology
Guideline