Diploma training: Communication by Social Security Administrations

13-17 octobre 2024 | DohaQatar

Diploma training: Communication by Social Security Administrations

13-17 octobre 2024 | DohaQatar

The Muhanna Foundation invites ISSA members to onsite Diploma training courses in Arabic.

Effective communication is key to a successful social security institution. This course draws on international best-practice guidelines to provide a general framework for the good governance and systematic management of communication practices. Participants will elaborate on the challenges created by the expansion of digital communication.

This is one of six ISSA Diploma training courses run in partnership with the Muhanna Foundation in 2024, offered in Arabic in a face-to-face format.

Training course: ISSA Guidelines on Communication by Social Security Administrations

Training institution: The Muhanna Foundation

Training venue: Doha, Qatar

Training period: 13–17 October 2024

Region: Open to all ISSA member institutions

Language: Arabic


This course provides ISSA member institutions with insights into how communication can support the core mandate of the institution. Good communication coupled with modern web and mobile-based technologies improves service quality while reducing administrative costs. Furthermore, communication plays a corporate role in conveying the overall image of the institution and its engagement toward citizens. Internally, communication fosters the development of an esprit de corps – a shared understanding – of the institution’s mission, values and commitment to service excellence.

Who can participate?

The training course is designed for social security professionals of ISSA member institutions who have a professional interest in the application of the ISSA Guidelines on Communication by Social Security Administrations.

How to apply for the training course

Please contact the training institution to apply for this training course:

May N. Mounzer

Email: [email protected]

The Muhanna Foundation
Qantari, Spears Street, Spears Tower 1773
Beirut – Lebanon

Phone: 00961 1 752999
Mobile: 00961 3 085840

Website: www.muhanna.org

Applicants should apply before 15 September 2024, supported by a letter from their sponsoring institution, indicating that the institution will cover the costs of the participant.

Cost of participation

The cost of participating in this course is 1,600 USD per participant (group discounts available). This price covers tuition fees, the use of training facilities and support services, training materials and catering. It does not include accommodation and travel to and from the venue (exact location to be determined).

ISSA Diploma training

The ISSA Diploma training programme offers high-level learning on various ISSA Guidelines on Social Security Administration.

Each course has places for 25 participants.

The course consists of a total of 50 hours training divided between 15 hours self-paced training and 35 hours of onsite in-class training in Arabic.

Participants who successfully complete all assessments and the final assignment will receive a Diploma from the ISSA and the Muhanna Foundation.