Excellence in administration

ISSA Diploma training

Excellence in administration

ISSA Diploma training

“This course will help me make a difference for social security in our community, and to take care of all the customers in our region and country”

Raiya Hamed Saif Al Busidi, Public Authority for Social Insurance, Oman

“My participation will help me better understand some of the technologies we can use to extend the social security services to the informal sector”

Mukuka Kangwa, National Pension Scheme Authority, Zambia

“It is a very fulfilling experience!”

Devonte Cory Peters, National Insurance Services, Saint Vincent and the Grenadines

“The course was very valuable and had a direct positive impact on my work”

Rebecca Mendy, Fund Manager for Contributions, Social Security and Housing Finance Corporation, Gambia

“The course quality exceeded my expectations. I really liked its design, training methods and the opportunities to apply what I learned in real contexts.”

Dragomir Draganov, Director of the Analysis, Planning and Projections Directorate,
National Social Security Institute (NSSI), Bulgaria

The ISSA offers capacity building and development opportunities for its member institutions. The Diploma training programme aims to develop staff competencies on international professional standards in social security administration based on the ISSA Guidelines.

Social security institutions looking for in-depth training on the ISSA Guidelines to build professional capacities should enrol their staff in the Diploma training courses. Participants will get a deep understanding of one of the 13 sets of ISSA Guidelines, enabling them to improve the performance and innovate within their institutions.

Onsite or e-learning

ISSA Diploma training courses can be delivered onsite or as e-learning. While onsite courses normally last one week, e-learning courses are organized as shorter sessions spread over several weeks.

The programme is offered in collaboration with the ISSA Training Consortium, a select group of accredited training institutions that offer the courses in different languages. The Diploma training is offered exclusively for ISSA members on a fee-paying basis.

Diploma training phases

Whether onsite or as e-learning, Diploma training courses consist of three phases: a preparation phase, a training phase and a post-training follow up. Participants receive a diploma based on the completion of the post-training assignment.

1. Preparation

Prior to the training phase, participants complete a set of online activities related to the set of ISSA Guidelines covered by the Diploma training course.

2. Training

Participants take part in intensive and interactive training for groups of up to 25 participants with an expert trainer, either on-site or as e-learning courses.

3. Follow-up

Participants develop and submit an assignment that will be assessed in order to obtain the diploma, and are invited to continue to exchange with other course participants.

Customized training

The ISSA is able to offer its members customized training opportunities tailored to their specific needs. Through dialogue, the ISSA and the member develop a plan for the training along with the appropriate fee. Interested parties should contact the ISSA.