ISSA Webinar: Change management – Merger of social security organizations

10 October 2024 | Virtual

ISSA Webinar: Change management – Merger of social security organizations

10 October 2024 | Virtual

Thursday, 10 October 2024, 10:00–11:30 (UTC/GMT+2 or CEST)

Languages: Simultaneous interpretation in English, French, German and Spanish (Simultaneous interpretation – Frequently asked questions)

The merger of social security organizations can be motivated by different objectives, such as leveraging economies of scale under one administrative body, simplifying administrative procedures for participants for both benefits and obligations, improving cohesiveness between social security institutions and programmes, and other broader policy objectives.

However, mergers can be very complex and require significant engagement with the institutions' stakeholders to create a common language and capitalize the proposed objectives and advantages of the merger of social security institutions.

The challenges require proactive change management actions ranging from managing human resources, establishing active internal communication campaigns, adopting and/or combining processes, and establishing the rules and process and data flow the different programmes will have to abide by, among many other strategies.

This webinar will provide an opportunity to gain insight from institutions that have tackled the merger of institutions. It will provide insights into the approaches to change management in the merger that address these key challenges, helping to ensure a smooth transition and realize the intended benefits of the organizational merger.

Join us for this ISSA Webinar that will discuss experiences from institutions that have engaged in change management in the merger of social security organizations.

Speakers

Kauthar Al-BartamaniKauthar Al-Bartamani, Planning and Vision Follow up Manager, Social Protection Fund (SPF), Oman
Michael FuchsMichael Fuchs, Director of the regional office Vienna, Social Insurance Institution for the Self-Employed (SVS), Austria
Daniel GerbautzDaniel Gerbautz, Assistant Manager of the regional office Vienna, Social Insurance Institution for the Self-Employed (SVS), Austria
Jaser A. Al-JaserJaser A. Al-Jaser, General Manager for Strategy and Transformation, General Organization for Social Insurance (GOSI), Saudi Arabia
Abdul-Razaq Ibrahim BadruAbdul-Razaq Ibrahim Badru, Public Service Social Security Fund (PSSSF), United Republic of Tanzania

This webinar will examine the following questions:

  • What were the main challenges you encountered during the merger process, and how did you overcome them? What were the most unexpected challenges?
  • How did you balance the need for standardization across merged institutions with maintaining unique strengths or specialized needs/services of individual organizations?
  • Based on your experience, what advice would you give to organizations considering or facing a potential merger of their social security institutions?

Agenda

  • Welcome by Secretary General, ISSA
  • Case experience of SPF, Oman
  • Case experience of SVS, Austria
  • Case experience of GOSI, Saudi Arabia
  • Case experience of PSSSF, United Republic of Tanzania
  • Q&A – Discussion
  • Conclusions
Ernesto BrodersohnModerated by Ernesto Brodersohn, Senior Officer in Social Security, ISSA

Practical information

The webinar is open to delegates of ISSA member organizations and invited institutions without registration fees.