Thursday 5 September 2024, 10:00–11:30 (UTC/GMT+2 or CEST)

Languages: Simultaneous interpretation in English, French and Spanish (Simultaneous interpretation – Frequently asked questions)

Robotic process automation (RPA) is a technology that uses software robots or "bots" to automate repetitive, rule-based tasks otherwise performed by humans. It is designed to mimic human actions, enabling organizations to streamline their operations, reduce errors and increase efficiency. As social security systems worldwide face increasing pressure to enhance efficiency, reduce costs and improve service delivery, RPA emerges as a powerful tool to automate repetitive and time-consuming tasks.

RPA tools can work with existing digital platforms without the need for extensive system modifications and can be scaled up or down easily based on demand. They can be used to automate predefined rules and instructions, ensure consistent task execution, or interact with applications and systems through user interfaces.

This webinar will delve into the practical applications of RPA in social security institutions and demonstrate how this technology can support institutions in improving processing speed, accuracy and customer satisfaction. It will provide insights into how RPA can streamline workflows, reduce backlogs and provide benefits. The webinar will also address common challenges faced during the adoption of RPA, including integration with existing systems and change management, as well as the potential future of the use of the combination of RPA and artificial intelligence.

Join us for this ISSA webinar on leveraging robotic process automation, which will provide detailed insights into how social security institutions take advantage of RPA tools to increase efficiency.

Speakers

	Cesar Sardina Moreno, Head of Services, National Social Security Institute (INSS), Spain
	Yalan Zhu, Project Officer, Old-Age Insurance Division, Ministry of Human Resources and Social Security (MOHRSS), China
	Wojciech Waluk, Vice-Director of the Internal Systems Development Department, Social Insurance Institution (ZUS), Poland
	Jo Hyungkyu, Leader of the International Relations & Research Team, Korea Workers' Compensation & Welfare Service (COMWEL), Republic of Korea

This webinar will examine the following questions:

• What is RPA and how can it be implemented within social security organizations?
• What are the key benefits of using RPA to streamline social security workflows?
• How have RPA tools been integrated to interact with existing IT infrastructure without requiring extensive system modifications?
• What are the common challenges faced during the adoption of RPA?
• What is the future of RPA considering the latest developments in artificial intelligence?

Agenda

• Welcome by Marcelo Abi-Ramia Caetano, ISSA Secretary General
• Case experience of INSS, Spain
• Case experience of MOHRSS, China
• Case experience of ZUS, Poland
• Case experience of COMWEL, Republic of Korea
• Q&A – Discussion
• Conclusions

Moderated by Ernesto Brodersohn, Senior Officer in Social Security, ISSA

Practical information

The webinar is open to delegates of ISSA member organizations and invited institutions without registration fees.