Thursday, 11 July 2024, 10:00–11:30 (UTC/GMT+2 or CEST)

Languages: Simultaneous interpretation in English, French and Spanish (Simultaneous interpretation – Frequently asked questions)

This webinar is organized in partnership with the Operating Unit on Policy-driven Electronic Governance (UNU-EGOV) at the United Nations University.

Artificial intelligence (AI) has demonstrated its ability to increase capacity, enhance service delivery and support institutions in automating tasks to significantly improve administrative efficiency in social security institutions as part of an institutional data-driven strategy. By leveraging diverse and different types of data as part of a data-driven institutional approach, AI can also allow organizations to create new business processes and provide value-added services to better reach and service people with adequate support.

The International Social Security Association (ISSA) together with the United Nations University Operating Unit on Policy-driven Electronic Governance (UNU-EGOV) have published the new report Artificial intelligence in Social Security Organizations.

The report highlights that AI is a body of knowledge and not only a new technology, and that implementation comes with its challenges and should be adopted as part of a portfolio of technologies. It shares a variety of examples that show how AI can become a value-added alternative that can help organizations overcome the limitations of traditional software solutions. It also highlights how institutions must supervise AI solutions to ensure they are aligned with their objectives, establish continuous oversight to ensure accurate results and mitigate risks related to data, as well as challenges around transparency and explainability.

Join us for this ISSA webinar that will present the main findings of the new report, and provide a unique opportunity to hear from a diverse panel of leaders and practitioners their perspectives on the use of AI in their social security organizations.

Speakers

	Marcelo Abi-Ramia Caetano, Secretary General, International Social Security Association, ISSA
	Delfina Soares, Director, United Nations University Operating Unit on Policy-driven Electronic Governance (UNU-EGOV)
	Moinul Zaber, Professor, United Nations University Operating Unit on Policy-driven Electronic Governance (UNU-EGOV)
	Ernesto Brodersohn, Senior Officer in Social Security, ISSA

Panelists

	Francisco Delgado Azuara, Head of Coordination and Horizontal Technology Development, National Social Security Institute (INSS), Spain
	Yanli Zhai, Director General, Social Insurance Administration, Ministry of Human Resources and Social Security (MOHRSS), China
	Muhammad Afhzal Abdul Rahman, Chief Digital Technology Officer, Employees Provident Fund (EPF), Malaysia
	Habib Al-Lawati, Digital Solutions and Information Systems General Manager Social Protection Fund (SPF), Oman
	Ahmed Shafeez, Chief Technology Officer, Maldives Pension Administration Office (MPAO), Maldives
	Thierry Fabrice Bahi, Director of Information Systems, IPS National Social Insurance Fund (IPS CNPS), Côte d’Ivoire

This webinar will examine the following questions:

• What are the main areas of AI and how do they apply to social security?
• How can AI support social security organizations to improve key proceses and services?
• How to ensure the reliability of the application of these tools and strengthen social security institutions’ capacity, notably through strong data management and governance?
• What other potential uses for AI tools are there in decision-making?

Agenda

• Welcome by Marcelo Abi-Ramia Caetano, Secretary General, ISSA
• Welcome by Delfina Soares, Director, UNU-EGOV
• Presentation of report by ISSA and UNU-EGOV
• Discussion with panellists
• Q&A
• Conclusions

Moderated by Ernesto Brodersohn, Senior Officer in Social Security, ISSA

Practical information

The webinar is open to delegates of ISSA member organizations and invited institutions without registration fees.