ISSA Webinar: Leveraging data exchange for better service delivery

28 November 2023 | Virtual

ISSA Webinar: Leveraging data exchange for better service delivery

28 November 2023 | Virtual

Tuesday, 28 November 2023, 10:00–11:30 (UTC/GMT+1 or CET)

Languages: Simultaneous interpretation in English, French and Spanish (Simultaneous interpretation – Frequently asked questions)

Social security institutions leverage a wealth of data to provide better service delivery and increase internal efficiency. External data sources can complement social security data and support institutions in reaching their objectives. Many digitalisation and transformation initiatives have paved the way for new ecosystems of data exchange that can improve social outcomes.

Such data exchange has the potential to transform social security, by enhancing institutional effectiveness and efficiency, significantly improving service delivery. Such benefits are being seen in the form of better proof of life and benefit claim processes among others. Furthermore, access to broader data can also empower policymakers to make better informed decisions based on a more holistic view of social needs.

Join this ISSA webinar that will provide invaluable insights into the critical role of data exchange in social security programmes. The speakers will explore the latest advancements in data exchange, best practices in securely sharing sensitive information, and the benefits in terms of efficiency and service delivery.


Yanli Zhai Yanli Zhai, Director General, Ministry of Human Resources and Social Security (MOHRSS), China
Muhammad Afhzal Abdul Rahman Muhammad Afhzal Abdul Rahman, Chief Digital Technology Officer, Employees Provident Fund (EPF), Malaysia
Peter Groth Peter Groth, IT Domain Architect, German Federal Pension Insurance (DRV Bund), Germany

This webinar will examine the following questions:

  • What approaches have been taken by social security and governmental institutions in establishing data exchange between institutions?
  • How has data exchange benefited social security institutions and other public sector institutions?
  • What are the challenges of exchanging data with other institutions?
  • What are the limits on data exchange between institutions?


  • Welcome by Marcelo Abi-Ramia Caetano, Secretary General, ISSA
  • Technical introduction by the ISSA
  • Case experience of MOHRSS, China
  • Case experience of EPF, Malaysia
  • Case experience of DRV Bund, Germany
  • Q&A – Discussion
  • Conclusions
Ernesto Brodersohn Moderated by Ernesto Brodersohn, Senior Officer in Social Security, ISSA

Practical information

The webinar is open to delegates of ISSA member organizations and invited institutions without registration fees.