ISSA Webinar: Public sector pension schemes – Digitalization

12 October 2023 | Virtual

ISSA Webinar: Public sector pension schemes – Digitalization

12 October 2023 | Virtual

Thursday 12 October 2023, 17:00–18:30 (UTC/GMT+2 or CEST)

Languages: Simultaneous interpretation in English, French and Spanish (Simultaneous interpretation – Frequently asked questions)

Public-sector pension schemes for civil servants and other public-sector employees date back well over a century. Special pension schemes were traditionally justified on the grounds that they guaranteed the security, integrity and independence of public-sector employees, as well as the attractiveness of a career in the civil service.

Institutions administrating public-sector pension schemes have evolved in their governance and have put in place a range of measures to increase the efficiency and effectiveness of their operations. This includes digitalization, upgrading service standards and human resource development while maintaining the specificities of public-sector pension institutions.

While digitalization and the use of technology in social security administration enable to improve customer services and business processes efficiency, to succeed, institutions should address several matters, such as:

  • Customer-centricity of the service channels tailored to the actual public
  • Implementing cybersecurity and privacy controls to address risks beyond the institution’s expected digital connections
  • Reduced in-house technical expertise due to the institution’s limited mandate and administrative scope
  • Cost-effectiveness, challenging economy of scale and budgetary constraints considering the institution’s mandate

Join us for this ISSA Webinar on public-sector pension schemes during which we will take stock of current and future challenges posed by the introduction of technology and digitalization in these institutions.


Jaqueline Jiménez Muñoz Ledo Jaqueline Jiménez Muñoz Ledo, Deputy Director General of Planning, Institute of Social Security of the State of Guanajuato (ISSEG), Mexico
Mariano Martin Mendez Mariano Martin Mendez, President, Federal Social Insurance Council (COFEPRES), Argentina


Khalid Mattar Salim Al Badi, Acting Information Technology Department Manager, Civil Service Employees Pension Fund, Oman

This webinar will examine the following questions:

  • What have been the most relevant institutional developments in terms of digitalization and service delivery in public-sector pension administrations?
  • How have customer services been tailored to civil servants and other public-sector employees?
  • How have the cost-effectiveness, economy of scale and budgetary constraints challenges been addressed?
  • What are the key challenges and projects for the coming years?


  • Welcome by Marcelo Abi-Ramia Caetano, Secretary General, ISSA
  • Technical introduction by the ISSA
  • Case experience of COFEPRES, Argentina
  • Case experience of ISSEG, Mexico
  • Case experience of the Civil Service Employees Pension Fund, Oman
  • Q&A – Discussion
  • Conclusions
Raúl Ruggia-Frick Moderated by Raul Ruggia-Frick, Director, Social Security Development Branch, ISSA

Practical information

The webinar is open to delegates of ISSA member organisations and invited institutions without registration fee.