ISSA Webinar: Innovation in social security: Institutional experiences and the ISSA Collaborative Innovation Hub

13 April 2023 | Virtual

ISSA Webinar: Innovation in social security: Institutional experiences and the ISSA Collaborative Innovation Hub

13 April 2023 | Virtual

Thursday 13 April 2023, 16:00–17:15 UTC/GMT+2 or CEST)

Languages: Simultaneous interpretation in English, French and Spanish (Simultaneous interpretation – Frequently asked questions)

The new ISSA Collaborative Innovation Hub aims to support member institutions develop innovation projects and generate or strengthen their permanent innovation capacity. 

The degree to which social security organizations have institutional innovation systems in place rests on a number of factors. These include: the sponsorship of their top leadership, a coherent innovation strategy that ensures a balance between exploration and policy alignment across the organization, the focus on initiatives that contribute to business strategies and therefore creates value for users. It also includes: the technical and financial capacity to support innovation across the enterprise, as well as the promotion of a culture of innovation that encourages and rewards innovation amongst employees.

The Collaborative Innovation Hub will include projects proposed and developed by ISSA members following a co-creation model. It will support project-based collaboration to develop innovative tools and instruments of high value for the effective and efficient implementation of institutional mandates. This webinar focuses on approaches and practices of innovation in social security organizations in South America. It will present the Innovation Hub and the ideas for collaboration enriched by proposals from the ISSA Technical Commissions.


Luis Frota Luis Frota, Technical Officer, Collaborative Innovation Hub, ISSA
Juan Manuel Bottia Juan Manuel Bottia, Head of the Centre of Innovation, Colombian Family Allowances Fund (Colsubsidio)
Ailton Nunes de Matos Júnior Ailton Nunes de Matos Júnior, General-Coordinator of Automatization Systems, Directorate of Benefits and citizen relationships, National Social Security Institute (INSS), Brazil

This webinar will examine the following questions:

  • Based on institutional experiences, what issues have been successfully addressed through innovation?
  • What are the success factors and risks when introducing innovation in social security?
  • Why the ISSA Collaborative Innovation Hub? What are the objectives and rationale?
  • What activities or projects can be developed in the ISSA Collaborative Innovation Hub?


  • Welcome by Marcelo Abi-Ramia Caetano, Secretary General, ISSA
  • Presentation by the ISSA
  • Experiences of Colsubsidio, Colombia
  • Experiences of INSS, Brazil
  • Q&A – Discussion
  • Conclusions
Raúl Ruggia-Frick Moderated by Raúl Ruggia-Frick, Director, Social Security Development Branch, ISSA

Practical information

The webinar is open to delegates of ISSA member organizations and invited institutions without registration fees.