Wednesday, 7 September 2022, 10:00–11:30 (UTC/GMT+2 or CEST)

Languages: Simultaneous interpretation in English, French and Spanish (Simultaneous interpretation – Frequently asked questions)

One of the crucial issues facing social security institutions are administrative costs, which constitute a major category of expenditure in total health insurance spending. Public budgets are under pressure around the world as resources become scarce, particularly due to the impact of the pandemic. Effectively controlling health expenditure with limited resources is essential to ensure the sustainability of health insurance systems. According to OECD Health Statistics (2014), the average administrative cost of the social health insurance system in OECD countries is 3 per cent, and the shares are much higher for low- and middle-income countries.

Administrative costs include staff costs, buildings and equipment, information technology (IT), operational (maintenance and utilities) and programme costs (research, communications). Reducing administrative costs by simply cutting human resources cannot be an alternative and the use of innovative measures is key. In addition, improving administrative cost efficiency is a way of using resources to expand health care services.

By examining various variables that can affect administrative costs and looking into country cases, we can identify various ways to increase health care service efficiency.

Join us for this webinar that will offer the opportunity to reflect on innovative measures taken, country experiences, sharing strategies and solutions.

Speakers

	David Morgan, Senior Health Policy Analyst, Organisation for Economic Co-operation and Development (OECD)
	Ali Ghufron Mukti, President Director, Social Security Administering Body for the Health Sector (BPJS Kesehatan), Indonesia and Chair of the ISSA Technical Commission on Medical Care and Sickness Insurance
	Sang-Baek Chris Kang, Director General, Department of Global Cooperation, National Health Insurance Service (NHIS), Republic of Korea
	Petra Fadgyas-Freyler, Unit Head, Department for Project Management and Data Provision, National Health Insurance Fund Management (NEAK), Hungary

This webinar will examine the following questions:

• How can social security institutions analyse and evaluate the variable administrative costs at a national and international level?
• What are the innovative strategies to increase efficiency of the administration by making use of ICT?
• What are the challenges ahead to increase healthcare service efficiency, taking into account the impact of the pandemic?

Agenda

• Welcome by Marcelo Abi-Ramia Caetano, Secretary General, ISSA
• Introduction by the ISSA Chair of the ISSA Technical Commission on Medical Care and Sickness Insurance and case experience from Indonesia
• Case experience of the National Health Insurance Service (NHIS), Republic of Korea
• Case experience of NEAK, Hungary
• The expertise from OECD
• Q&A – Discussion
• Conclusions

Moderated by Raúl Ruggia-Frick, Director, Social Security Development Branch, ISSA

Practical information

The webinar is open to delegates of ISSA member organizations and invited institutions without registration fee.