ISSA Webinar: Telemedicine - Developments and regulatory challenges

15 June 2022 | Virtual

ISSA Webinar: Telemedicine - Developments and regulatory challenges

15 June 2022 | Virtual

Wednesday, 15 June 2022, 14:00–15:30 (UTC/GMT+2 or CEST)

Languages: Simultaneous interpretation in English, French and Spanish (Simultaneous interpretation – Frequently asked questions)

Making greater use of information and communication technology (ICT) services can help improve the efficiency of care delivery. Telemedicine is a discipline that involves the use of ICT to provide remote medical services. Health care professionals use it to carry out activities related to prevention and the diagnosis, treatment and monitoring of patients, in particular those who are unable to seek care in person.

In the context of the COVID-19 health crisis, telemedicine in general and teleconsultations in particular have proved to be key tools. They have enabled people to receive high-quality health care without leaving their homes and regardless of their geographical location, protecting both the patients and society from the risk of infection. It has demonstrated its potential for use in the care of older people and patients with chronic conditions.

Still, the implementation of telemedicine practices poses many challenges in terms of the technological, legal, social and ethical aspects. In particular, the digital inclusion of users – both their access to tools and adequate connectivity and their ability to use them – is key.

Join us for this ISSA webinar that will offer the opportunity to reflect on innovative measures and country experiences, and to share strategies and solutions in the area of telemedicine.


Ali Ghufron Mukti Ali Ghufron Mukti, President Director, Social Security Administering Body for the Health Sector (BPJS Kesehatan), Indonesia and Chair of the ISSA Technical Commission on Medical Care and Sickness Insurance
Sang-Baek Chris Kang Sang-Baek Chris Kang, Director General, Department of Global Cooperation, National Health Insurance Service (NHIS), Republic of Korea
Petra Fadgyas-Freyler Petra Fadgyas-Freyler, Unit Head, Department for Project Management and Data Provision, National Health Insurance Fund Management (NEAK), Hungary

This webinar will examine the following questions:

  • Telemedicine services pose significant challenges with respect to the implementation of advanced technologies, the quality of connectivity, digital inclusion, and legal and ethical aspects relating to health care. How is your institution addressing these?
  • One of the key aspects is the complexity of implementing advanced and constantly evolving technologies. How is this being implemented?
  • What are the data protection and security implications?
  • How is your institution increasing the digital inclusion of patients, particularly in remote areas with limited connectivity?


  • Welcome by Marcelo Abi-Ramia Caetano, Secretary General, International Social Security Association (ISSA)
  • Introduction by the Chair of the ISSA Technical Commission on Medical Care and Sickness Insurance and case experience from BPJS Kesehatan, Indonesia
  • Case experience of NHIS, Republic of Korea
  • Case experience of NEAK, Hungary
  • Case experience of the Superintendency of Health Services, Argentina
  • Q&A – Discussion
  • Conclusions
Raúl Ruggia-Frick Moderated by Raúl Ruggia-Frick, Director, Social Security Development Branch, ISSA

Practical information

The webinar is open to delegates of ISSA member organizations and invited institutions without registration fee.