ISSA Webinar: Error, evasion and fraud during COVID-19 – African perspectives

4 March 2021 | Virtual

ISSA Webinar: Error, evasion and fraud during COVID-19 – African perspectives

4 March 2021 | Virtual

Thursday, 4 March 2021, 11:00–12:30 (UTC/GMT+1 or CET)

Language: English only

Webinar organised in collaboration with the ISSA Liaison Office for Southern Africa

How to adapt the anti-evasion and anti-fraud mechanisms to the context created by the COVID-19 crisis? This question constitutes a major challenge for social security institutions in Southern Africa.

The COVID-19 crisis has led to the introduction of new benefits and/or the loosening of control and conditions of granting benefits in order to face a surge in demands and to meet the requirements of confinement and social distancing enacted by most countries in the region. At the same time, to cushion the impact of the economic crisis on companies, a range of measures concerning contributions included exemptions, deferrals and less strict enforcement. Both sets of measures have considerably increased the risk of error, evasion and fraud (EEF).

Based on the ISSA Guidelines on Error, Evasion and Fraud in Social Security Systems, this webinar will explore ways to adapt anti-evasion and anti-fraud policies to the new context created by the COVID-19 crisis.


Milka Mungunda Milka Mungunda, Executive Officer, Social Security Commission (SSC), Namibia and ISSA Vice-President
Pauline Dlamini Pauline Dlamini, Director, Internal Audit and Risk, Public Service Pensions Fund (PSPF), Eswatini
Richard Patrick Byarugaba Richard Patrick Byarugaba, Managing Director, National Social Security Fund (NSSF), Uganda

This webinar will address the following questions:

  • What are the challenges in the fight against error, evasion and fraud in the context of COVID-19?
  • What new measures have been taken to address EEF risks in this context?
  • Which of the new measures introduced will be maintained after the pandemic?


  • Welcome by Marcelo Abi-Ramia Caetano, ISSA Secretary General
  • Technical introduction by ISSA Liaison Officer for Southern Africa
  • Country experience of SSC, Namibia
  • Country experience of PSPF, Eswatini
  • Country experience of NSSF, Uganda
  • Q&A – Discussion
  • Conclusions
Thembinkosi Popho Mnisi Moderated by Thembinkosi Popho Mnisi, ISSA Liaison Officer for Southern Africa

Practical information

The webinar is open to representatives of ISSA member institutions and invited participants without registration fee.