Diploma training: Information and Communication Technology

22–26 May 2023 | ITC-ILO Campus (Turin)Italy

Diploma training: Information and Communication Technology

22–26 May 2023 | ITC-ILO Campus (Turin)Italy

Returning to campus! After three years of e-learning during the COVID-19 pandemic, the ITC-ILO invites ISSA members back to on-campus Diploma training courses.

Information and communication technology (ICT) enables efficient and effective social security administration and is a critical factor for institutions to accomplish their mission. This course draws on international best-practice guidelines to explore approaches to strengthen implementation, reform and governance of the ICT aspects of social security systems.

This is one of seven ISSA Diploma training courses run in partnership with the ITC-ILO, offered in an innovative face-to-face and interactive format.

Training course: ISSA Guidelines on Information and Communication Technology

Training institution: International Training Centre of the International Labour Organization (ITC-ILO)

Training venue: Campus of the ITC-ILO in Turin, Italy

Training period: 22–26 May 2023

Region: Open to ISSA member institutions

Language: English


Information and communication technology is a crucial component of social security systems, contributing to their quality and performance. This course is designed to develop the capacities of social security professionals in the implementation, reform and governance of ICT for social security systems. The principal aim will be to build the knowledge required to develop concrete social security system solutions by using ICT. The focus will be on three main areas of the ISSA Guidelines on Information and Communication Technology: (1) Governance and management, (2) Key technologies and (3) Data governance and management.

Who can participate?

The training course is designed for social security professionals of ISSA member institutions. Participants should hold positions directly related to the design and implementation of social systems and should be interested in applying ICT to improve their system’s quality and performance.

Course learning materials and tuition will be offered in English, onsite and online. The following requirements are therefore essential to participate in this course:

  • the ability to use and access a computer with internet;
  • a working knowledge of English.

How to apply for the training course

Please contact the ITC-ILO to apply for this training course

Charles Crevier
Programme Manager

Email: [email protected]

Apply here

Applicants should complete the online form no later than 21 April 2023, supported by a letter from their sponsoring institution, indicating that the institution will cover the costs of the participant.

Cost of participation

The cost of participating in this course is 2 345 euro (1 710 euro for tuition fees and 635 euro for subsistence). This price covers tuition fees, the use of training facilities and support services, training materials, accommodation, and full board at the Centre’s campus. It does not include travel to and from the campus.

ISSA Diploma training

The ISSA Diploma training programme offers high-level learning on various ISSA Guidelines on Social Security Administration.

The course consists of several modules offered on-campus at the campus of the ITC-ILO in Turin, Italy and through the E-Campus online platform for an estimated total of 60 learning hours. The course is broken down into three phases:

  • Pre-course learning: Flexible (asynchronous) self-guided online learning on E-Campus and an end of phase assessment.
  • Real time learning: Live interactive sessions and presentations by highly experienced trainers, blended with individual and collaborative group exercises, peer-to-peer assessment and forums, at the campus in Turin and on E-Campus.
  • End of course assignment: Individual assignment applying ISSA Guidelines to the participant’s organization. Participants who successfully complete all assessments and the final assignment will receive a Diploma from the ISSA and the ITC-ILO.