Diploma training: Contribution Collection and Compliance

22–26 May 2023 | ITC-ILO Campus (Turin)Italy

Diploma training: Contribution Collection and Compliance

22–26 May 2023 | ITC-ILO Campus (Turin)Italy

Returning to campus! After three years of e-learning during the COVID-19 pandemic, the ITC-ILO invites ISSA members back to on-campus Diploma training courses.

Effective contribution collection and compliance is essential to ensure the financial sustainability, adequate coverage, and social legitimacy of social security schemes. Participants of this course will draw on international best-practice guidelines to identify administrative solutions to improve access to contributory social security programmes for populations that are difficult to cover.

This is one of seven ISSA Diploma training courses run in partnership with the ITC-ILO, offered in an innovative face-to-face and interactive format.

Training course: ISSA Guidelines on Contribution Collection and Compliance

Training institution: International Training Centre of the International Labour Organization (ITC-ILO)

Training venue: Campus of the ITC-ILO in Turin, Italy

Training period: 22–26 May 2023

Region: Open to all ISSA member institutions

Language: English


This course will focus on the crucial elements of contribution collection and compliance, which are central components to the financial sustainability, extension, and viability of social security systems. The ISSA Guidelines on Contribution Collection and Compliance respond to several challenges faced by social security institutions, including reliability and efficiency, compliance issues, and governance beyond operations. As such, the training will provide an in-depth analysis and understanding of the guidelines, covering seven key topics: governance and management; strategy; operational processes; fraud control; coordination with external organizations; fostering awareness and a culture of compliance; and maturity programme and permanent evaluation and adjustment.

Who can participate?

The training course is designed for social security professionals of ISSA member institutions. Participants should hold positions directly related to the area of contribution collection and compliance.

Course learning materials and tuition will be offered in English, onsite and online. The following requirements are therefore essential to participate in this course:

  • the ability to use and access a computer with internet;
  • a working knowledge of English.

How to apply for the training course

Please contact the ITC-ILO to apply for this training course

Charles Crevier
Programme Manager

Email: [email protected]

Apply here

Applicants should complete the online form no later than 21 April 2023, supported by a letter from their sponsoring institution, indicating that the institution will cover the costs of the participant.

Cost of participation

The cost of participating in this course is 2 345 euro (1 710 euro for tuition fees and 635 euro for subsistence). This price covers tuition fees, the use of training facilities and support services, training materials, accommodation and full board at the Centre’s campus. It does not include travel to and from the campus.

ISSA Diploma training

The ISSA Diploma training programme offers high-level learning on various ISSA Guidelines on Social Security Administration.

The course consists of several modules offered on-campus at the campus of the ITC-ILO in Turin, Italy, and through the E-Campus online platform for an estimated total of 60 learning hours. The course is broken down into three phases:

  • Pre-course learning: Flexible (asynchronous) self-guided online learning on E-Campus and an end of phase assessment.
  • Real time learning: Live interactive sessions and presentations by highly experienced trainers, blended with individual and collaborative group exercises, peer-to-peer assessment and forums, at the campus in Turin and on E-Campus.
  • End of course assignment: Individual assignment applying ISSA Guidelines to the participant’s organization. Participants who successfully complete all assessments and the final assignment will receive a Diploma from the ISSA and the ITC-ILO.