E-learning: Contribution Collection and Compliance

2 May–10 June 2022 | E-Campus ITC-ILO

E-learning: Contribution Collection and Compliance

2 May–10 June 2022 | E-Campus ITC-ILO

Effective contribution collection and compliance is essential to ensure the financial sustainability, adequate coverage and social legitimacy of social security schemes. 

This course draws on international best-practice guidelines to assess approaches to improve governance and management of contribution collection and enforcing compliance, with particular focus on institutional business processes and the role of information and communication technology (ICT).

This is one of seven ISSA Diploma training courses run in partnership with the ITC-ILO training institution, offered in an innovative e-learning format.

This specialized course enables you to join a virtual global network of social security practitioners flexibly and without the need to travel.

Training course: ISSA Guidelines on Contribution Collection and Compliance

Training institution: International Training Centre of the International Labour Organization (ITC-ILO)

Training venue: E-Campus of the ITC-ILO

Training period: 2 May – 10 June 2022

Region: Open to all ISSA member institutions

Language: English


This course will focus on the crucial elements of contribution collection and compliance, which are central components to the financial sustainability, extension and viability of social security systems. The ISSA Guidelines on Contribution Collection and Compliance respond to a number of challenges faced by social security institutions, including reliability and efficiency, compliance issues, and governance beyond operations. As such, the training will provide an in-depth analysis and understanding of the guidelines, covering seven key topics: governance and management; strategy; operational processes; fraud control; coordination with external organizations; fostering awareness and a culture of compliance; and maturity programme and permanent evaluation and adjustment.

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Who can participate?

The training course is designed for social security professionals from ISSA member institutions. Participants should hold positions directly related to the area of contribution collection and compliance services.

Course learning materials and tuition will be offered online in English. The following requirements are therefore essential to participate in this course:

  • the ability to use and access a computer with internet
  • a working knowledge of English

How to apply for the training course

Please contact the ITC-ILO training institution to apply for this training course

Mr Charles Crevier
Programme Manager

Email: [email protected]

Apply here

Applicants should complete the online form no later than 22 April 2022, supported by a letter from their sponsoring institution, indicating to assume the costs of the participant.

Cost of participation

The cost of participating in this course is 915 euro. This is payable in advance by the participant’s sponsoring organization and covers tuition fees, support services and online training and training materials.

The diploma training programme

The ISSA Diploma programme offers high-level e-learning on the ISSA Guidelines for social security professionals.

The course consists of a number of online modules offered through the E-Campus online platform to be completed over a period of six weeks from 2 May to 10 June 2022 for an estimated 60 learning hours. The course is broken down into three phases.

  • Pre-course learning: Flexible (asynchronous) self-guided online learning on E-Campus and an end of phase assessment.
  • Real time learning: Live interactive sessions and engaging video presentations by highly experienced trainers, blended with individual and collaborative group exercises, peer-to-peer assessment and online technical forums on E-Campus.
  • End of course assignment: Individual assignment applying ISSA Guidelines to the participant’s organization. Participants who successfully complete all assessments and the final assignment will receive a from the ISSA and ITC-ILO.

This ISSA Diploma training course is also eligible for the ITC-ILO Diploma for Social Protection Managers.