Webinar organized in collaboration with the Polish Social Insurance Institution and the ISSA European Network (IEN)

Tuesday 22 September 2020, 15:00–17:00 (UTC/GMT+2 or CEST)

Language: English

Artificial intelligence (AI) is changing the way social security institutions are delivering their services. From the automation of internal processes to direct interaction with the public, how can institutions concretely take the most advantage of this new technology?

In collaboration with the Polish Social Insurance Institution, the ISSA European Network (IEN) is organizing this webinar to discuss the potential and opportunities of artificial intelligence for social security institutions, but also to look at the risks and challenges. Another important aspect will be to discuss how social security institutions can create a favourable environment to allow for the successful implementation of adequate and efficient AI solutions.

Speakers

	Gertruda Uścińska, President, Social Insurance Institution, Poland and Chairperson of the ISSA European Network
	Moinul Zaber, Senior Academic Fellow, Operating Unit on Policy-Driven Electronic Governance, United Nations University
	Jean-Marc Vandenbergh, General Administrator, Auxiliary Unemployment Benefits Fund, Belgium
	Patrick Demers, Senior Data Scientist, Employment and Social Development Canada
	Ott Velsberg, Government Chief Data Officer, Ministry of Economic Affairs and Communications, Estonia

This webinar will examine the following questions:

• What potential does artificial intelligence hold for social security institutions and how can this technology support their activities?
• What are the risks and challenges of AI?
• What kind of AI solutions have already been implemented by social security organizations? What were their experience and which lessons have been learnt?
• Which measures do social security institutions have to take in order to be able to successfully implement adequate and efficient AI solutions?

Agenda

• Welcome by Gertruda Uścińska, President, Social Insurance Institution, Poland and Chairperson of the ISSA European Network
• Introduction by Moinul Zaber
• Case experience of the Auxiliary Unemployment Benefits Fund, Belgium.
• Case experience of the Employment and Social Development Canada (ESDC), Canada
• Experience of Estonia
• Panel discussion
• Q&A
• Conclusions

Moderated by Raúl Ruggia-Frick, Head of Centre for Excellence Knowledge, ISSA

Practical information

The webinar is open to delegates of ISSA member organizations and invited institutions without registration fees.