Thursday, 14 November 2024, 10:00–11:30 (UTC/GMT+1 or CET)

Languages: Simultaneous interpretation in English, French and Spanish (Simultaneous interpretation – Frequently asked questions)

This webinar is organized in partnership with the Operating Unit on Policy-driven Electronic Governance (UNU-EGOV) at the United Nations University.

In an era where digital public services are increasingly the norm, simply providing online access is no longer sufficient. Social security organizations have embraced digital delivery, but the challenge lies in ensuring these services are truly usable for all citizens. Usability involves designing intuitive interfaces that generate user-centric solutions. These solutions help organizations establish clear and measurable acceptance criteria for websites, apps and transactional services that conform to national standards, enhancing inclusion and reducing the burden on individuals accessing services.

This webinar will explore how social security organizations can go beyond basic digital access to create truly usable services. Case studies and standards will demonstrate how organizations can enhance their digital service delivery through enhanced usability and inclusive design. The webinar will share practical frameworks for measuring and improving usability while maintaining compliance with evolving requirements, including minimum usability standards. It will also address the complexities of serving diverse populations while ensuring consistent service quality across all digital platforms.

Join us for this ISSA webinar that will discuss the concept of usability and how to ensure that services are built with inclusiveness in mind.

Presenter

	Morten Meyerhoff, Project Officer, Operating Unit on Policy-Driven Electronic Governance (UNU-EGOV), United Nations University
	Elmira Hasanova, Specialist, DOST Digital Innovations Center, Ministry of Labour and Social Protection of Population, Azerbaijan
	Mouhyi Eddine Zakariya, Director, Digital and Means Department, Savings-Pensions Branch of the Deposit and Management Fund (CDG), Morocco
	Celia Sancristán Viñambres, Subdirectora general, Subdirección General de Integración y Coordinación de Administración Digital Tesorería General de la Seguridad Social (TGSS), España

This webinar will examine the following questions:

• What is usability and what national standards exist to ensure it?
• How can social security organizations evolve from merely providing access to creating truly usable services for all citizens?
• What practical frameworks and assessment criteria are used to measure and improve the usability of digital services in social security?
• What lessons can be learnt from experiences in serving diverse populations across multiple digital platforms?

Agenda

• Welcome by Marcelo Abi-Ramia Caetano, Secretary General, ISSA
• Technical introduction by ISSA
• Framing presentation by UNU-EGOV
• Case experience of TGSS, Spain
• Case experience of the Savings-Pensions Branch CDG, Morocco
• Q&A
• Conclusions

Moderated by Ernesto Brodersohn, Senior Officer in Social Security, ISSA

Practical information

The webinar is open to delegates of ISSA member organizations and invited institutions without registration fees.