Violence, attacks and aggression in Transportation
Highlights of the International Symposium "Violence, attacks and aggression in Transportation"
The conductress calls a passenger's attention to the alcohol restriction on the train. A second later, the passenger starts shouting at her. Verbal abuse happens every day. In fact, employees in the transportation sectors are often exposed to aggression, get assaulted or even robbed. The causes and forms of violence are manifold and sadly, they often are part of their every day lives.
The International Symposium on "Violence, attacks and aggression in transportation", held from the 16. - 18. September 2015 in Hamburg, Germany, raised the awareness of threats against employees in the transportation businesses. The three days were filled with interesting talks, stimulating discussions, sharing experiences and best practice examples across industries. The participants exchanged their knowledge and it became once more clear to everybody that, no matter what the specific trade is, the problems are basically the same.
Ms Lincoln and Mr Zander introduced into the topic. Ms Lincoln's study explored the nature and extent of violence against urban bus drivers in Australia. Thanks to Mr Zander, the participants gained insight into the daily business of taxi drivers in Germany.
Many sailors have to deal with the danger of piracy. Mr Martens introduced the Best Management Practice against piracy established by the German Ship-owners' Association.
Social Accident Insurance Institutions play an important role in promoting prevention measures. For the Administrative Sector, Mr Kähler explained their prevention concept which consists of seminars and moderator trainings that were proven successfully in practice.
Ms Ratazzi-Nelles and Mr Böhnert from Condor vividly demonstrated how airline crews are prepared for attacks. They highlighted that theoretical training must be accompanied by role-plays to help crew members overcome the surprise moment and being able to act.
The transportation sector is mainly shaped my male employees. All the more, women face particular challenges in the transportation sector, as Ms Paas pointed out.
The Berliner Verkehrsbetriebe are the largest public transport company in Germany. Ms Kluge shared a variety of examples on how violence in public transportation can be tackled at the company level.
Mr Kindler from the Deutsche Bahn summarized the results of their recent security report and explained their security concept by highlighting several important components.
The interplay between security and occupational safety was the focus of Mr Rühl's talk from the Result Group GmbH. He explained why piracy protection developed by the shipping industry sometimes interferes with established health and safety regulations.
Representing EU-OSHA, Ms Schneider gave an overview their activities against violence in the transportation sector, a topic relevant to most of Europe.
Mr Görgen from the German Police University presented the first results of a systematic study that analysed robbery incidents and successful prevention measures.
Ms Murray from the Irish Health and Safety Authority explained the employer's duties of care for employees which are threatened at their workplace. Employees must be protected from harm by the employer who has to demonstrate competence in risk management.
In her presentation, Ms Wiessmann from the German Social Accident Insurance Institution for Deutsche Post and Telekom pointed out how important care for victims immediately after an incident is and described their support concept. Ms Schlosser from Deutsche Post added practical insight and shared her experience with the support concept.
The symposium was enriched by a marketplace at which additional aspects of the topic were presented. Posters, movies and information booths invited the participants to discover different solutions and get in contact with their peers.
Last but not least, the participants declared their willingness to support measures that aim at ending violence in the transportation sector by signing the "Hamburg Declaration against violence, attacks and aggression at the workplace".
Secretary General, Mr Felten, summarised: "One of the Section's missions is to provide a platform for experience exchange, knowledge transfer and networking. We had very good discussions and a wonderful chance to broaden our knowledge across trades. It was very rewarding to us to organize this interdisciplinary symposium."