In the context of the ISSA, a good practice is defined as any type of experience (e.g. an action, a measure, a process, a programme, a project, or a technology) implemented within a social security organization that fosters the improvement of its administrative and operational capacities, and/or the efficient and effective delivery of programmes. The good practices selected by the ISSA focus on topics related to the priorities as defined in the programme and budget of the Association. The good practices are from member institutions of the ISSA and are primarily collected through the work of the ISSA Technical Commissions and the ISSA Good Practice Awards.
- Social Insurance Bank | NetherlandsImplementation year: 2010Topics: Old age / Pensions, Administration / Management, Compliance and contribution collection
- not-availableImplementation year: 2010Topics: Disability, Administration / Management
- Definition of standardized and integrated tools and methodologies for Customer Satisfaction Analysis with the support of web 2.0 technologiesnot-availableImplementation year: 2010Topics: Information and communication technology