Good Practices in Social Security Good Practices in Social Security

The identification and sharing of good practices helps social security organizations and institutions to improve their operational and administrative efficiency.

In the context of the ISSA, a good practice is defined as any type of experience (e.g. an action, a measure, a process, a programme, a project, or a technology) implemented within a social security organization that fosters the improvement of its administrative and operational capacities, and/or the efficient and effective delivery of programmes. The good practices selected by the ISSA focus on topics related to the priorities as defined in the programme and budget of the Association. The good practices are from member institutions of the ISSA and are primarily collected through the work of the  ISSA Technical Commissions and the ISSA Good Practice Awards.

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United IT of Belgian administrations for social security - A good practice of the public social security institutions of Belgium, submitted by the Auxiliary Unemployment Benefits Fund

United IT of Belgian administrations for social security - A good practice of the public social security institutions of Belgium, submitted by the Auxiliary Unemployment Benefits Fund

Auxiliary Unemployment Benefits Fund | Belgium
United IT of Belgian administrations for social security - A good practice of the public social security institutions of Belgium, submitted by the Auxiliary Unemployment Benefits Fund

Thanks to a huge business re-engineering process involving 3,000 actors in the Belgian social sector, a maximum number of social benefits and subsidiary rights is granted automatically, thus dispensing with the need for citizens and their employers to make any declarations, and drastically reducing the administrative burden for citizens and companies.

Based on a common and concerted vision, the actors in the Belgian social sector are taking full advantage of new technologies to improve and re-organize radically their mutual relationships and processes.

The electronic data exchange amongst the actors in the social sector and between these actors and the companies and citizens takes place by way of an integrated functional and technical interoperability platform which complies with strict security standards and is based on modern technologies such as service and object orientation, component-based development, multi-channel service provision, open standards, reutilization, cloud computing, and Information and Communication Technology (ICT) synergies within social security institutions.

The model is seen worldwide as a new paradigm in long-term multi-actor collaboration for an effective and efficient social protection system. It has been replicated by other governmental domains and in other countries.

Implementation year2016
Topics: Service quality, Compliance and contribution collection, Communication, Information and communication technology
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ISSA Good Practice Award Winner

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