Good Practices in Social Security Good Practices in Social Security

The identification and sharing of good practices helps social security organizations and institutions to improve their operational and administrative efficiency.

In the context of the ISSA, a good practice is defined as any type of experience (e.g. an action, a measure, a process, a programme, a project, or a technology) implemented within a social security organization that fosters the improvement of its administrative and operational capacities, and/or the efficient and effective delivery of programmes. The good practices selected by the ISSA focus on topics related to the priorities as defined in the programme and budget of the Association. The good practices are from member institutions of the ISSA and are primarily collected through the work of the  ISSA Technical Commissions and the ISSA Good Practice Awards.


Registration by SMS of employees who work less than ten days in home services

Registration by SMS of employees who work less than ten days in home services

Social Security Institution | Turkey
Registration by SMS of employees who work less than ten days in home services

With this project, we aimed to ensure insurance registration (which has been quite troublesome) and collect contributions by short message service (SMS). Through this, we have been able to inform the insured person, register the daily insurance premium, and reflect this on the operator’s (employer) telephone bill. The transaction amount is reflected on the mobile bill of operator and transferred to the Social Security Institution of Turkey (Sosyal Güvenlik Kurumu – SGK) by the mobile telecommunication companies, namely, Turkcell, Vodafone or Türk Telekom. This makes premium collection easier.

Moreover, the SMS project expands coverage, prevents and tightens the informal or black market in this field, and makes access to services easier by no longer needing notifications of workplace declaration, recruitment registration statements, monthly premium and service certificates for premium accrual and payments, and declarations of separation from employment.

Implementation year2015
Topics: Administration / Management, Compliance and contribution collection, Governance, Information and communication technology

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