Good Practices in Social Security Good Practices in Social Security

The identification and sharing of good practices helps social security organizations and institutions to improve their operational and administrative efficiency.

In the context of the ISSA, a good practice is defined as any type of experience (e.g. an action, a measure, a process, a programme, a project, or a technology) implemented within a social security organization that fosters the improvement of its administrative and operational capacities, and/or the efficient and effective delivery of programmes. The good practices selected by the ISSA focus on topics related to the priorities as defined in the programme and budget of the Association. The good practices are from member institutions of the ISSA and are primarily collected through the work of the  ISSA Technical Commissions and the ISSA Good Practice Awards.

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Efterlevandeguiden.se: A guide for those left behind

Efterlevandeguiden.se: A guide for those left behind

Swedish Pensions Agency | Sweden
Efterlevandeguiden.se: A guide for those left behind

The Guide Efterlevandeguiden.se, is a website with aggregated information from the authorities to help those who have recently lost someone close. Launched in September 2016, the service is a unique initiative and collaboration between three Swedish government agencies, namely, the Swedish Social Insurance Agency, the Swedish Pensions Agency and the Swedish Tax Agency.

As a survivor, it may be difficult to know which authority is responsible for what, and who to contact. The Guide collects the information on one website. It describes in the form of a checklist the high priority actions to take when someone close has passed away. The focus is on practical things, e.g., information about what it means to administer the estate of the deceased or to make an estate inventory.

The Guide has received a lot of attention, prizes and commendations, and has become appreciated by survivors and those who meet people in mourning.

Implementation year2016
Topics: Administration / Management, Service quality, Governance, Communication, Extension of coverage
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