Good Practices in Social Security Good Practices in Social Security

The identification and sharing of good practices helps social security organizations and institutions to improve their operational and administrative efficiency.

In the context of the ISSA, a good practice is defined as any type of experience (e.g. an action, a measure, a process, a programme, a project, or a technology) implemented within a social security organization that fosters the improvement of its administrative and operational capacities, and/or the efficient and effective delivery of programmes. The good practices selected by the ISSA focus on topics related to the priorities as defined in the programme and budget of the Association. The good practices are from member institutions of the ISSA and are primarily collected through the work of the  ISSA Technical Commissions and the ISSA Good Practice Awards.

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Implementation of only-electronic medical certificates of incapacity for work

Implementation of only-electronic medical certificates of incapacity for work

Social Insurance Institution | Poland
Implementation of only-electronic medical certificates of incapacity for work

Since 1 December 2018, the Polish legal system has made it a statutory obligation to issue medical certificates of incapacity for work only in electronic form (e-ZLA). One week after the regulation came into force, more than 99 per cent of medical certificates of incapacity for work were issued electronically.

The achieved result is a huge success, considering that only 6.4 per cent of certificates were issued electronically in the previous year.

Such an outcome is an effect of all the activities undertaken by the Social Security Institution (Zaklad Ubezpieczen Spolecznych – ZUS) to prepare all stakeholders (doctors, medical facilities, medical applications manufacturers, employers, patients, ZUS employees) for the changes. In addition, ZUS disseminated the e-ZLAs in advance of the statutory date when doctors are obliged to use the form. ZUS activities are often unique and innovative, and consist of quick responses to the needs of project stakeholders. The project enabled ZUS to actively engage with customers and to undertake for the first time many operations outside its own facilities.

Implementation year2017
Topics: Administration / Management, Service quality, Governance, Information and communication technology
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