The National Employment Office (Office national de l’emploi – ONEM) is responsible for managing unemployment insurance schemes and career break schemes (parental leave, etc.). Like most social security institutions, it is confronted by a great diversity of customers and staff.
In 2016, ONEM created a reference tool in the field of diversity: the Diversity Code. It includes concrete rules on how employees should behave when dealing with colleagues and customers, taking into account differences in language, age, gender, skin colour, religious beliefs, sexual orientation, social status and disability.
The code formalizes the institution's commitment to diversity and the fight against discrimination.
In order to implement the code within the organization, ONEM has opted for an original and innovative approach based in particular on corporate theatre and serious games (education through games). The project was awarded the 2016 Diversity Award for best practice in diversity in the Belgian Federal Civil Service.