Good Practices in Social Security Good Practices in Social Security

The identification and sharing of good practices helps social security organizations and institutions to improve their operational and administrative efficiency.

In the context of the ISSA, a good practice is defined as any type of experience (e.g. an action, a measure, a process, a programme, a project, or a technology) implemented within a social security organization that fosters the improvement of its administrative and operational capacities, and/or the efficient and effective delivery of programmes. The good practices selected by the ISSA focus on topics related to the priorities as defined in the programme and budget of the Association. The good practices are from member institutions of the ISSA and are primarily collected through the work of the  ISSA Technical Commissions and the ISSA Good Practice Awards.


Organization of own programming team within the ZUS

Organization of own programming team within the ZUS

Social Insurance Institution | Poland
Organization of own programming team within the ZUS

A programming team organized within the Social Security Institution (Zaklad Ubezpieczen Spolecznych – ZUS) independently provides a part of the IT systems functionalities.

By employing highly specialized software design and development professionals, the organization ensures the quality of the new products. Expertise in programming combined with knowledge of the institution’s operating rules and knowledge of the operational processes in force means that the products fit in well with the organization’s expectations.

The programming team is managed from the headquarters of the institution, which allows the use of uniform manufacturing tools, unified programming solutions as well as to manage the team in an efficient and effective way.

Existence of the programming team inside the institution allows for prompt response to the need for functional changes in IT systems, resulting, inter alia, from rapidly changing legal regulations, without the necessity to procure purchases with external suppliers.

Implementation year2010
Topics: Administration / Management, Governance, Information and communication technology

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