Good Practices in Social Security Good Practices in Social Security

The identification and sharing of good practices helps social security organizations and institutions to improve their operational and administrative efficiency.

In the context of the ISSA, a good practice is defined as any type of experience (e.g. an action, a measure, a process, a programme, a project, or a technology) implemented within a social security organization that fosters the improvement of its administrative and operational capacities, and/or the efficient and effective delivery of programmes. The good practices selected by the ISSA focus on topics related to the priorities as defined in the programme and budget of the Association. The good practices are from member institutions of the ISSA and are primarily collected through the work of the  ISSA Technical Commissions and the ISSA Good Practice Awards.


Personalized letters and informative campaign

Personalized letters and informative campaign

State Social Insurance Agency | Latvia
Personalized letters and informative campaign

In September 2018, the State Social Insurance Agency (SSIA) in cooperation with the State Revenue Service (SRS) sent personalized letters to a group of people aged 18–42 using the SRS electronic declaration system (EDS). The letters contained information on each person's salary from which were made contributions in the previous year, as well as information on the length of social insurance and the retirement capital. The letters were followed with an information campaign. Based on its success, the SSIA plans to repeat the initiative.  

Implementation year2018
Topics: Service quality, Compliance and contribution collection, Communication

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