Good Practices in Social Security Good Practices in Social Security

The identification and sharing of good practices helps social security organizations and institutions to improve their operational and administrative efficiency.

In the context of the ISSA, a good practice is defined as any type of experience (e.g. an action, a measure, a process, a programme, a project, or a technology) implemented within a social security organization that fosters the improvement of its administrative and operational capacities, and/or the efficient and effective delivery of programmes. The good practices selected by the ISSA focus on topics related to the priorities as defined in the programme and budget of the Association. The good practices are from member institutions of the ISSA and are primarily collected through the work of the  ISSA Technical Commissions and the ISSA Good Practice Awards.

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Optimization of notification and information letters from the German Federal Pension Insurance

Optimization of notification and information letters from the German Federal Pension Insurance

German Federal Pension Insurance | Germany
Optimization of notification and information letters from the German Federal Pension Insurance

The German Federal Pension Insurance (Deutsche Rentenversicherung – DRV) is revising its notifications. In order to enable insured people and pensioners to better understand decisions, notifications will become clearer, more comprehensible, and more personal. Pension experts, public relations workers, and external language consultants will ensure that texts are also legally justifiable. The aim is to position the German Federal Pension Insurance as a modern service provider that also reinforces its closeness to its members through its notifications. At the same time, clearer and more comprehensible notifications should ease the burden on advisory services.

Implementation year2015
Topics: Service quality, Communication, Extension of coverage
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