Visiocont@ct is a video-conference appointment service that allows users to discuss their situation with an advisor from the Family Allowance Fund (caisses d’Allocations familiales – CAF) without having to travel to a CAF office.
The appointment is held by an advice manager at the CAF, with the user located at home or anywhere they like, on a tablet, smartphone or PC. The appointment can also be held at the premises of a CAF partner organization for people who do not have the equipment or are not at ease with IT technology.
The Visiocont@ct service includes making an appointment from a list of eligible reasons for this kind of contact and sending confirmation emails.
The system does not require entry of a beneficiary number. It is open to non-beneficiaries and can also be used by other public services. It does not require the download of a plug-in.
It contains an integrated statistics module.
It can be viewed via the following link: www.visiocontact.cafaudevisio.fr.