Good Practices in Social Security Good Practices in Social Security

The identification and sharing of good practices helps social security organizations and institutions to improve their operational and administrative efficiency.

In the context of the ISSA, a good practice is defined as any type of experience (e.g. an action, a measure, a process, a programme, a project, or a technology) implemented within a social security organization that fosters the improvement of its administrative and operational capacities, and/or the efficient and effective delivery of programmes. The good practices selected by the ISSA focus on topics related to the priorities as defined in the programme and budget of the Association. The good practices are from member institutions of the ISSA and are primarily collected through the work of the  ISSA Technical Commissions and the ISSA Good Practice Awards.


Visiocont@ct: exchanges with users via video-conferencing

Visiocont@ct: exchanges with users via video-conferencing

National Family Allowances Fund | France
Visiocont@ct: exchanges with users via video-conferencing

Visiocont@ct is a video-conference appointment service that allows users to discuss their situation with an advisor from the Family Allowance Fund (caisses d’Allocations familiales – CAF) without having to travel to a CAF office.

The appointment is held by an advice manager at the CAF, with the user located at home or anywhere they like, on a tablet, smartphone or PC. The appointment can also be held at the premises of a CAF partner organization for people who do not have the equipment or are not at ease with IT technology.

The Visiocont@ct service includes making an appointment from a list of eligible reasons for this kind of contact and sending confirmation emails.

The system does not require entry of a beneficiary number. It is open to non-beneficiaries and can also be used by other public services. It does not require the download of a plug-in.

It contains an integrated statistics module.

It can be viewed via the following link:

Implementation year2016
Topics: Service quality, Communication, Information and communication technology, Extension of coverage

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