Good Practices in Social Security Good Practices in Social Security

The identification and sharing of good practices helps social security organizations and institutions to improve their operational and administrative efficiency.

In the context of the ISSA, a good practice is defined as any type of experience (e.g. an action, a measure, a process, a programme, a project, or a technology) implemented within a social security organization that fosters the improvement of its administrative and operational capacities, and/or the efficient and effective delivery of programmes. The good practices selected by the ISSA focus on topics related to the priorities as defined in the programme and budget of the Association. The good practices are from member institutions of the ISSA and are primarily collected through the work of the  ISSA Technical Commissions and the ISSA Good Practice Awards.

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Assisting in safety: We care about you

Assisting in safety: We care about you

National Employment Accident Insurance Institute | Italy
Assisting in safety: We care about you

Between November 2015 and December 2017, an experimental training project was developed by the National Employment Accident Insurance Institute (Istituto Nazionale per l’Assicurazione contro gli Infortuni sul Lavoro – INAIL) for social and health care workers who work in facilities for the reception and care of self-sufficient people and dependents with varying degrees of disability.

The innovative character of the project can be seen in the choice of using the teaching methodology of “industrial theatre” or “theatre laboratory” to promote worker proactivity through the critical review of individual and group behavioural attitudes, thus stimulating the participants towards self-improvement.

Implementation year2015
Topics: Health, Service quality, Communication
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