Good Practices in Social Security Good Practices in Social Security

The identification and sharing of good practices helps social security organizations and institutions to improve their operational and administrative efficiency.

In the context of the ISSA, a good practice is defined as any type of experience (e.g. an action, a measure, a process, a programme, a project, or a technology) implemented within a social security organization that fosters the improvement of its administrative and operational capacities, and/or the efficient and effective delivery of programmes. The good practices selected by the ISSA focus on topics related to the priorities as defined in the programme and budget of the Association. The good practices are from member institutions of the ISSA and are primarily collected through the work of the  ISSA Technical Commissions and the ISSA Good Practice Awards.


One-stop service through four social insurance information systems

One-stop service through four social insurance information systems

National Pension Service | Korea, Republic of
One-stop service through four social insurance information systems

The National Pension Service (NPS) developed a social insurance computer network that connects the databases of the four national social insurance programmes on pensions, health, employment and workers’ compensation. In February 2003, the NPS established the Social Insurance Information Center (the Center) that allows citizens to access all four social security schemes by visiting (or via online) any one office of the three administering organizations. By integrating the channels of the four social insurance schemes, citizens no longer need to visit each of the organizations for any service request, be it for registering to any of the four social insurance schemes, making inquiries, changes, requests or submissions, or filing claims. Connecting national information resources allowed the simplifying and streamlining of various application forms and documents, leading to huge improvements in the efficiency of processes. The initiative is also recognized as ground-breaking service in light of the user-friendly environment for citizens to check their insurance history and status online.

Implementation year2019
Topics: Service quality, Information and communication technology, Extension of coverage
ISSA Good Practice Award Winner

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