Good Practices in Social Security Good Practices in Social Security

The identification and sharing of good practices helps social security organizations and institutions to improve their operational and administrative efficiency.

In the context of the ISSA, a good practice is defined as any type of experience (e.g. an action, a measure, a process, a programme, a project, or a technology) implemented within a social security organization that fosters the improvement of its administrative and operational capacities, and/or the efficient and effective delivery of programmes. The good practices selected by the ISSA focus on topics related to the priorities as defined in the programme and budget of the Association. The good practices are from member institutions of the ISSA and are primarily collected through the work of the  ISSA Technical Commissions and the ISSA Good Practice Awards.


Employer Online Portal

Employer Online Portal

Fiji National Provident Fund | Fiji
Employer Online Portal

The Fiji National Provident Fund (FNPF) is mandated by law to collect compulsory contributions from the employers for the retirement savings of all workers in Fiji. The employer pays 18 per cent of which 8 per cent is deducted from the employee’s salary.

Employers are required to submit the contribution details on a monthly basis to the FNPF. Prior to 2016, these monthly contribution schedules (CS) were physically submitted and posted to member accounts manually. This process posed a number of challenges for the FNPF.

The Employer Online Portal is an electronic platform which provides a more efficient way of receiving and distributing contributions. It allows employers to submit the CS online, which automatically updates member accounts on payment. A total of 4,059 employers were using the portal in December 2016, paying more than 95 per cent of the collected contributions. This increased further in 2017 with 6,109 employers using the portal and paying 98 per cent of contributions.

Other benefits of the employer portal include increased contribution compliance, improved staff productivity and enhanced data integrity of member information.

Implementation year2019
Topics: Service quality, Compliance and contribution collection, Information and communication technology

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