The Health Facilities Information System (HFIS) is a platform developed by the Social Security Administering Body for the Health Sector of Indonesia (BPJS Kesehatan) to improve contracting accountability and referral system efficiency. Before the HFIS, the contracting mechanism was done and monitored manually which was not only time consuming but also sparked dissatisfaction from providers. Referral from one health facility to another was also not based on sufficient information about the availability of medical specialists or facilities at the referral hospitals. This often led to rejections or further referrals because the previous referral hospitals did not have the facilities nor the competency to treat the referred patients. The HFIS allows health facilities to submit their contract application digitally and monitor their progress, with doctors having access to information on the availability of medical services at other hospitals.
The HFIS has improved the health facilities satisfaction index attributed to the contracting process and member access to information on inpatient ward availability. The HFIS has also significantly contributed to the strengthening of the referral system. Moreover, the HFIS is a breakthrough in terms of providing a single database of physicians’ practice license and medical facilities in 99 per cent of partner hospitals.