In developing e-services, the vision of the Iranian Social Security Organization (SSO) is to minimize in-person visits and provide clients with internet based services. After consulting experts and pundits, a package of different services for different sectors were prepared and gradually offered to the beneficiaries. Initially, some of the services were introduced as small scale pilots in select SSO insurance branches, which were then completed and submitted after improvement. All the e-services have attracted large attention and have been highly welcomed by the beneficiaries. Reduction of in-person visits, increased speed of processes, faster response to claims, less staff involvement in line offices, green results and saving tons of papers, and higher client satisfaction are some of the achieved goals of the project.
In the context of the ISSA, a good practice is defined as any type of experience (e.g. an action, a measure, a process, a programme, a project, or a technology) implemented within a social security organization that fosters the improvement of its administrative and operational capacities, and/or the efficient and effective delivery of programmes. The good practices selected by the ISSA focus on topics related to the priorities as defined in the programme and budget of the Association. The good practices are from member institutions of the ISSA and are primarily collected through the work of the ISSA Technical Commissions and the ISSA Good Practice Awards.