One of the main tasks of the Iranian Social Security Organization (SSO) is providing contributors with health services whether directly through SSO-owned health centers or indirectly through health contractors.
As regards the increasing demand for health services and emerging problems in this field especially with respect to patient admissions, doctor visits and visits with other service providers (laboratory, radiology, etc.), the SSO decided to keep pace with technology by offering e-admission services to patients. Several plans were reviewed and eventually, different ways for different groups were organized and implemented, including by telephone, Internet, mobile app and Unstructured Supplementary Service Data (USSD) order codes.
This innovative plan led to a 47 per cent reduction of in-person admissions and an 85 per cent increase in client satisfaction.