Good Practices in Social Security Good Practices in Social Security

The identification and sharing of good practices helps social security organizations and institutions to improve their operational and administrative efficiency.

In the context of the ISSA, a good practice is defined as any type of experience (e.g. an action, a measure, a process, a programme, a project, or a technology) implemented within a social security organization that fosters the improvement of its administrative and operational capacities, and/or the efficient and effective delivery of programmes. The good practices selected by the ISSA focus on topics related to the priorities as defined in the programme and budget of the Association. The good practices are from member institutions of the ISSA and are primarily collected through the work of the  ISSA Technical Commissions and the ISSA Good Practice Awards.


Social security mobile services

Social security mobile services

Iranian Social Security Organization | Iran, Islamic Republic of
Social security mobile services

The Iranian Social Security Organization (SSO) uses Rightel mobile infrastructures to provide safe and comprehensive services. Insurance, health care and financial services in SIM card infrastructure can be provided through methods and technologies such as near-field communication (NFC), unstructured supplementary service data (USSD), mobile satellite services (MSS) and mobile ID. The SSO experience with respect to offline health care service provision, citizen services and customer loyalty club, mobile based payments, mobile based e-signature and mobile virtual private network (MVPN) provision to the clients including the insured, the employers, the pensioners, the patients and the personnel are being addressed in this good practice.

Implementation year2019
Topics: Service quality, Information and communication technology

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