Good Practices in Social Security Good Practices in Social Security

The identification and sharing of good practices helps social security organizations and institutions to improve their operational and administrative efficiency.

In the context of the ISSA, a good practice is defined as any type of experience (e.g. an action, a measure, a process, a programme, a project, or a technology) implemented within a social security organization that fosters the improvement of its administrative and operational capacities, and/or the efficient and effective delivery of programmes. The good practices selected by the ISSA focus on topics related to the priorities as defined in the programme and budget of the Association. The good practices are from member institutions of the ISSA and are primarily collected through the work of the  ISSA Technical Commissions and the ISSA Good Practice Awards.


Substitution of insurance booklets with electronic prescription

Substitution of insurance booklets with electronic prescription

Iranian Social Security Organization | Iran, Islamic Republic of
Substitution of insurance booklets with electronic prescription

Due to rising health costs especially the cost of medicine, and in order to promote the quality of health services, it is highly necessary to consider solutions such as strategic purchasing of health services aimed at cost control and decreasing the fiscal burden as well as preventing medical errors.

In line with high level targets of the Iranian Social Security Organization (SSO) to facilitate and expedite processes, increase system efficiency and meet the e-government goals, the planning and implementing of an “electronic prescription” scheme came on the agenda.

This widely popular green scheme not only led to savings of tons of paper but also caused considerable changes in the process of medical prescriptions, easy monitoring of service provision, less time consuming for contractors and reduction and total elimination of medical errors.

Because of being the first purchaser as well as second provider of medical and health services, and as a pioneer in promoting technical and scientific aspects of services in Iran, the SSO has delivered the e-prescription service and is now the first organization to provide more than 50 million beneficiaries with this kind of service.

Implementation year2019
Topics: Service quality, Information and communication technology

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